You can get a full refund or exchange an item, for any reason, for an alternative product within 14 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Items must be returned to us as new, with all original packaging and in a saleable condition. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer.
If you would rather have replacement goods, FakeBum can arrange for delivery to you; this constitutes a separate contract between you and FakeBum and the delivery charges will apply in the usual way (except where we are replacing damaged or defective goods).
Customers must get proof of posting when returning product to us.
For refunds please allow 14 – 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address. We refund all orders in sterling. If the exchange rate has changed since the date of the inital order we cannot be held responsible for this.
* Please note that due to system restrictions we are only able to process exchanges for a different colour or size in the same product. Should you be interested in a different product you would need to return the item for a refund and place a new order. Sorry for any inconvenience.
Saleable condition - when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
All goods must be returned to:
866 Shop Unit,
If you require further assistance please check out our Terms and Conditions.
If you are unable to find the answer you require please email us: firstname.lastname@example.org