Terms and Conditions

 

 

Any use by you of our website is conditional on your acceptance of these Terms and Conditions  We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.

If you do not accept these Terms and Conditions, you should leave our website now.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Who are we?

FakeBum is the trading name of FakeBum LTD, registered in England & Wales, company no.07566753

Our registered office is:

866 Shop Unit,
Christchurch Road,
Bournemouth,
BH7 6DQ


Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

FakeBum Guarantee

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our Customer Services Department, either by post or email (this excludes earrings unless faulty and underwear/swimwear without the hygiene strip in place). Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, FakeBum will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FakeBum and you requires that you return the goods to FakeBum on cancellation. This does not affect your statutory rights.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.

 

Damaged or Defective Goods

In the unlikely event that the item is sub standard or we have sent you the wrong product please email info@fakebum.com your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.

For refunds please allow 14 - 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

We'll pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.

Returns

You can get a full refund or exchange an item, for any reason, for an alternative product within 14 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Items must be returned to us as new, with all original packaging and in a saleable condition. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer.

If you would rather have replacement goods, FakeBum can arrange for delivery to you; this constitutes a separate contract between you and FakeBum and the delivery charges will apply in the usual way (except where we are replacing damaged or defective goods).

 

Order Acceptance and Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and all BFPO addresses. Orders must be paid for by credit card only. Local import duties may be payable on receipt. VAT will be deducted where appropriate. Please note however that this site and its contents do not form an agreement between FakeBum and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

Where items are purchased in bulk, FakeBum Clothing reserves the right to charge a shipping surcharge. The customer will be notified of this surcharge prior to dispatch and given the opportunity to cancel or amend the order without penalty.

 

Delivery

Whilst we will endeavour to dispatch all goods as quickly as possible, we shall not be liable for any losses, costs, or expenses caused by any delay in the delivery of the goods. Once payment has cleared we aim to process all orders within 2-5 working days (excluding weekends and holidays), and dispatch by Royal Mail. It is your responsibility to check your order upon delivery for shortages or damage and contact us immediately should there be any problems whatsoever.

FakeBum cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

Washing Instructions

It is your responsibility to check the washing instructions as stated by the manufacturer on each individual garment's labels. Any information provided by this website is given to aid the buying process only, we shall not be liable for any damage, costs, or expenses caused by incorrect washing.

Trying on Items

When trying on items please ensure that you are in a smoke and scent free environment, and not wearing perfume, aftershave, or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these guidelines have not be adhered to.

 

The FakeBum Website

Intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to FakeBum. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of FakeBum. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Links to Third Parties We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

               

No warranties or liability

To the extent permitted by law, FakeBum gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. FakeBum will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with FakeBum’s  site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, FakeBum will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

FakeBum’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by FakeBum to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection

We comply with all of the applicable data protection laws in the UK.